AMAZON RETURNS STATISTICS-TOP ECOMMERCE TRENDS 2021-22

AMAZON RETURNS STATISTICS

Let us look at few trends and key statistics for 2021-22, which will define the BILLION-DOLLAR E-COMMERCE RETURNS OPPORTUNITY that we have in front of us!

TOP 15 AMAZON RETURNS TREND & STATISTICS

1. The value of returned products is around $50 billion, which is 25%-30% of total e-commerce sales in 2020.
2. The top categories for returns were parts, apparel, home improvement, and housewares.
3. At least 30% of all products ordered online are returned compared to 8.89% in brick-and-mortar stores.
4. Based on several different eCommerce studies, the average shopping cart abandonment rate is 68.81%
5. Top reasons for product returns are Product received looks different (22%), Received Damaged goods (23%), Received Wrong Product (23%), etc.
6. > 60% of shoppers are more likely to shop online if Buy Online, Return In-Store (BORIS), and Buy Online Pickup In-Store (BOPIS) options are available.
7. Roughly 85+% percent of the Top100 retailers in the USA have started using BORIS and BOPIS
8. Average Omnichannel customers are 21 % more profitable when compared to the average single-channel customers.
9. In USA, Statista estimates return deliveries will cost $550 billion by 2020, 75+% more than four years ago
10. 62% “Would buy again” from a brand offering free returns/exchanges
11. 69% are deterred from buying online by having to pay for return shipping and 67% by restocking fees
12. 90% “highly value” free returns
13. 96% would shop with a retailer again based on an “easy” or “very easy” return experience
14. More than 60% of consumers review a return policy before making a purchase.
15. E-commerce sales increased by an estimated 36% for the holiday season, crossing $190 billion for November and December 2020 combined.

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